Our Commitment To You

Customer Service Hours
Regular business hours are Monday through Friday, 8 a.m. - 4 p.m. PST. We are closed on all US legal holidays. You may reach customer service by email. All e-mail received after regular business hours will be responded to in as soon as possible. You may also call us. Safety and Security Center staff are standing by to assist at 1-800-378-2957. Outside of these hours, you may leave a message.
 
TERMS OF SALE AND BUYER'S ACKNOWLEDGEMENT OF TERMS OF USE

Legality of Products
It is the responsibility of the Purchaser, not the Safety and Security Center, or any employee of said company, to determine and comply with all federal, state, and local laws and regulations in regard to the purchase, possession and use of all products offered by the Safety and Security Center. Purchaser assumes all liability or damage resulting from the use, misuse or unlawful use of any products offered. By placing an order, the Purchaser agrees that all products will be used in a legal and lawful manner in accordance with all applicable federal, state and local laws.

Prepayment
Prepayment, in United States currency, is required before product(s) may be shipped. Payment includes shipping and handling charges and, where applicable, sales taxes. Acceptable forms of payment include Visa, MasterCard, American Express and Discover as well as money orders, cashiers checks, and money/wire transfers. Public safety, law enforcement, educational and governmental entities within the United States may also pay via departmental accounts. With prior approval, the Safety and Security Center may accept checks drawn on business accounts. In all instances involving payment by check, the Safety and Security Center reserves the right to postpone shipping for 10 business days or until the check clears the bank.

Shipping
Most domestic shipments shall be sent via UPS or US Postal service with delivery confirmation. For the protection of our customers, the Safety and Security Center performs an address verification on all orders. We regret that we can only ship to the United States.

Tax Exempt Purchases
We are required to charge sales taxes unless a copy of a tax exemption certificate is on file with the Safety and Security Center prior to receipt of order. You can fax your current tax exemption certificate to the Safety and Security Center at 800-209-3813.

Sales Refusal
The Safety and Security Center reserves the right to refuse the sale of any equipment to any individual, business, or organization, when it is feared or believed that the equipment may be used for immoral and criminal purposes.
Additionally, the Safety and Security Center aggressively acts to prevent credit card fraud. We utilize all of the latest technology to screen and verify the authenticity of each and every order. We reserve the right to refuse any sale if we are unable to verify card holder, obtain credit card approval or verify delivery address.

Order Cancellations
We make every effort to ship your order as soon as possible. Once an order has been placed online, phone, mail or FAX, we cannot guarantee that we will be able to cancel the order before it is shipped.

Order Tracking
Upon receipt of your order, we will confirm with you, by email, when we expect you order to be shipped and by what carrier. Please allow 7-10 business days following shipment for all "ground" shipments to be delivered. If your order does not arrive as scheduled, please notify us by email or phone. We will investigate using the tracking information provided by your carrier and will update you with the delivery status.

Order Return & Refund Policy
The Safety and Security Center makes every effort to insure your complete satisfaction. If you are not completely satisfied with your purchase, simply return it us postmarked within 30 days of receipt for an exchange or refund of your purchase price. Returns will not be accepted and no refunds will be issued after 30 days of postmarked receipt. All sales after 30 days are considered final. Original shipping charges and/or wireless activation fees are non-refundable.

Order Return Procedures
We want you to be completely satisfied with your order. Until you are certain that a refund or exchange will NOT be necessary, please handle the item you purchased carefully and retain all product packaging materials. We will assess a 20% restocking charge on products returned with missing or defaced packaging, manuals and products that have been marred or otherwise in less than perfect or new condition.

If you should need to return or exchange your purchase within 30 days of receipt:

1) Email the Safety and Security Center to request a Return Merchandise Authorization (RMA) code. Merchandise returned without a RMA number will not be accepted, will not be credited and be returned to the customer at customer's expense.
2) All packages shipped back to the Safety and Security Center MUST be in new and resellable condition, in the undamaged manufacturer's original carton and contain all original packaging materials, parts and accessories.
3) Include the original packing slip (or a letter) stating your name, order number and reason for your return or exchange.
4) When shipping merchandise back, cushion the item(s) inside a sturdy box and secure with strong tape.
5) IMPORTANT! All returns must be mailed to: "Safety and Security Center Attn: RMA #____________  125 Old Grove Road Suite 9-310, Oceanside, CA 92057. Returns missing an RMA number or mailed to any other location or address will not be credited.
6) Return the package prepaid (Sorry, we cannot accept COD's)
7) For maximum protection, insure your shipment for full retail value.
8) If returned merchandise is found to be damaged, tampered with, or otherwise not in a resalable condition, package shall be refused & returned to purchaser at additional expense.
9) Refunds may take up to 21 days to process following receipt of your return. For questions about any return credit, please fax a Investigation Request letter to our returns department at 800-209-3813. Please include order and return details and attach all supporting documentation such as return receipts, return carrier tracking number, etc.

Items That Can Not Be Returned For A Refund (Exchange For Same Item Only)

*PLEASE NOTE: Due to the unique nature of some of the products we sell, purchases of the following items are considered final and can not be returned for a refund:

1) Radio frequency detectors, phone tap & room bug detectors, phone tap nullifiers.
2) Covert, hidden, or "nanny watch" type cameras; surveillance cameras, gas masks, quick escape masks & smoke hoods.
3) GPS personal locators, GPS vehicle trackers & GPS logging systems for any reason.
4) Computer keystroke loggers and keyboard keyloggers & recorders. 5) Products damaged by misuse, accident, unauthorized repair, or other causes not within our control.
6) One-time activation or account set-up fees or charges.
7) GPS and cellular products experiencing reception problems caused by signal conditions or cable or antenna systems outside the unit.
8) Any/all items that are labeled as "Special Order" items.
 
Defective items may be exchanged within 30 days of receipt of the original shipment, and at the Safety and Security Center's sole discretion, for the exact same item. Exchanged items shall not be returned or re-exchanged for another item.
If your item has been damaged during shipping please e-mail us immediately at service@safetyandsecuritycenter.com.

Arbitration Agreement
Any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. Both parties to this contract, by entering into it, agree that all claims must be arbitrated and are giving up their constitutional right to have any such dispute decided in a court of law before a jury and instead are accepting the use of arbitration. Arbitration must take place in Clark County, Nevada. The validity, interpretation and performance of this Agreement and any dispute connected therewith shall be governed and construed according to the laws of the State of Nevada.

Manufacturer's Warranties
Purchases may be warranted by the manufacturer against manufacturing defects. Length of warranty varies depending upon make and model. If a product is warranted by the manufacturer, it will be stated in the item description. Defects caused by misuse, abuse, negligence, accidents, modifications, and unauthorized repairs are not covered by warranty. Within the warranty period, the Safety and Security Center will, at it's discretion, repair or replace the product(s) without charge.

Additional Information
All prices are subject to change without notice. Product specifications and products offered were current as of publication, but are subject to change without notice. The Safety and Security Center is not responsible for typographical errors.

Legal Disclaimer
The information contained on this site is provided for general informational purposes, as a convenience for our customers and as a public service. The materials are not a substitute for obtaining advice from a qualified professional. Consult a qualified representative of the Safety and Security Center with any questions or current information on any given product or service. The Safety and Security Center is not engaging in any legal or professional services by placing these general informational materials on this web site.

The Safety and Security Center makes no representations or warranties about the accuracy or completeness of the information contained on this Web site. Information on this Web site may contain inaccuracies or errors. Information may be changed or updated without notice. The Safety and Security Center has no obligation to update information presented on this Web site, so information contained herein may be out of date at any given time. The Safety and Security Center may also make improvements and/or changes in the products and/or programs described in this information at any time without notice. Any links provided to other server sites are offered as a matter of convenience. The Safety and Security Center does not control or otherwise have responsibility for the owners of or participants in those sites, unless expressly stated.

All content, including but not restricted to all photographs, graphics, and text, contained within this website has been copyrighted. The Safety and Security Center grants all visitors permission to print a copy of the information contained herein for personal use only. However, you shall not reproduce or distribute the text, photographs or graphics to others or substantially copy the information to your own server, or link to this Web site, without prior written permission of  The Safety and Security Center. You may request permission by faxing a request to us at 800-209-3813.

Home medical alarm systems, GPS and/or cellular based emergency devices are not guaranteed to contact emergency services. Such devices are intended solely for use in the United States. 911 emergency services are not available in all areas. Analog cellular service is not available in all areas. Prior to your order of these items, you must call your local emergency communications office and verify that wireless 911 service is available in your area. You should also remember that the availability of wireless 911 does not mean your GPS or cellular device will always work. If you are in an area with insufficient cellular service, the call cannot be placed. Further, even if you contact emergency services, the emergency service provider may not properly respond. You must also remember to keep fresh batteries in your GPS or cellular device. Current Federal Communications Commission (FCC) Regulations require cellular service providers to pass all 911 calls through to all 911 emergency centers that have requested the calls regardless of whether the call originates from a cellular service provider's paid subscriber. Should FCC regulations change, 911 access may be modified or eliminated.

Agreement and Acceptance
I confirm that the information I have provided is true, complete and correct. I hereby acknowledge that I have read, understand and accept without limitation or exception, the Safety and Security Center Order and Return Policies. I understand and agree that completing any order and accepting receipt of any Safety and Security Center order(s) constitutes its acceptance of this Agreement and it shall be binding and effective upon the delivery date of my Safety and Security Center order. Based upon the above, I authorize, accept, and agree to pay - pursuant to the terms and conditions of my cardholders agreement - all charges made by Safety and Security Center and/or Clayton Communications, Inc. to the credit card I have voluntarily provided when placing the order(s).

Furthermore, I hereby waive any/all rights to dispute such charges with my credit card company and agree that my sole dispute resolution method to resolve all disagreements regarding any order is to follow the terms and condition contained in the Arbitration Agreement clause outlined above.

Questions/Comments/Suggestions?

We appreciate your business and always are trying to provide you with the best service possible. Please feel free to contact us with any questions, comments, or suggestions.

Email us: service@safetyandsecuritycenter.com
Call us: 1-800-378-2957